Building on prior work that resulted in the practical guide Managing Service Demand, this report explores the strategies revenue bodies can use to improve take-up of self-service channels in the context of a proposed future service experience for individuals, businesses and tax intermediaries.
Increasing Taxpayers' Use of Self-service Channels
16,00EUR
Catégories:
MANAGEMENT, GESTION ET ÉCONOMIE D'ENTREPRISE [auto].
Building on prior work that resulted in the practical guide Managing Service Demand, this report explores the strategies revenue bodies can use to improve take-up of self-service channels in the context of a proposed future service exp...
| Disponibilité: | Disponible |
|---|---|
| Format: | PDF | 73 Pages |
| Date de publication: | 2014-10-24 |
| Éditeur: | OECD |
| Langue: | Anglais |
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